Grievance officer

If you have a complaint about our services, a partner firm, or how we handle your personal data, please contact our Grievance Officer.

How we handle complaints

1. We acknowledge your complaint within 48 hours.
2. We investigate, which may include speaking with the firm and reviewing inspection records.
3. We aim to resolve it within one month and tell you the outcome in writing.

Please include your name, mobile number, project or enquiry details, and a short description of the issue.